Transactions Policy

Accepted Payment Methods

We accept the following payment methods: Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay]

Currency

All prices on our Site are displayed in GBP (£). If your card is issued in a different currency, your bank or card provider may apply a currency conversion fee — this is determined by your bank, not by us.

Payment Security

All payments are processed using SSL encryption, the industry standard for secure online transactions, so your card details stay fully protected. We do not store your full card information on our servers.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email. This confirms we have received your order but does not guarantee product availability — in the rare case an item is unavailable, we will contact you promptly to arrange a refund or alternative.

Failed or Declined Payments

If your payment is declined, please check your card details and available balance, or contact your bank. We are unable to see the reason for a decline on our end.

Pricing Errors

In the event of a pricing error on our Site, we reserve the right to cancel any orders placed at the incorrect price and will notify you and issue a full refund.

Sales Tax / VAT

All prices include applicable UK VAT where required.

Fraud Prevention

We reserve the right to cancel or refuse any order we suspect to be fraudulent. If we suspect fraudulent activity, we may contact you to verify your order before processing.

Contact Us

If you have any questions about this Transactions Policy, please contact us at help@kenswickrose.com.