Terms of Service
Last updated: 14 July 2026
Welcome to kenswickrose.com (the "Site"), operated by Kenswick & Rose ("we", "us", "our"). By accessing or using our Site, you agree to be bound by these Terms of Service.
1. About Us
Kenswick & Rose owned by the Hermes E-Commerce Group
Contact: help@kenswickrose.com
2. Eligibility
You must be at least 18 years old, or have parental/guardian consent, to place an order on our Site.
3. Products
We make every effort to display our products, colours, and descriptions as accurately as possible. However, we do not guarantee that your device's display will accurately reflect the actual product colour. Product availability is subject to change without notice.
4. Pricing
All prices are listed in GBP (£) and are subject to change without notice. We reserve the right to correct any pricing errors, as outlined in our Transactions Policy.
5. Orders and Acceptance
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including suspected fraud, pricing errors, or product unavailability. A contract is only formed once we send you a shipping confirmation.
6. Shipping and Delivery
Please refer to our Shipping Policy for full details on delivery times and costs.
7. Returns and Refunds
Please refer to our Return & Refund Policy for full details on our 30-day return window and refund process.
8. Intellectual Property
All content on this Site — including but not limited to text, graphics, logos, images, and the Kenswick & Rose name and branding — is the property of Hermes E-Commerce Group and protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without our prior written consent.
9. User Conduct
You agree not to use our Site for any unlawful purpose, to attempt to gain unauthorised access to our systems, or to engage in any activity that disrupts or interferes with the Site's operation.
10. Limitation of Liability
To the fullest extent permitted by law, Hermes E-Commerce Group shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products, except where such liability cannot be excluded under UK law (e.g. death or personal injury caused by negligence, or statutory consumer rights).
11. Your Statutory Rights
Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to These Terms
We may update these Terms of Service from time to time. Continued use of the Site after changes constitutes acceptance of the updated Terms.
14. Contact Us
If you have any questions about these Terms of Service, please contact us at help@kenswickrose.com.