CONTACT US
Talk to a person, not a form.
A real team reads every message. If something isn't right, tell us and we'll put it right.
HOW WE ANSWER
No hoops. No forms that go nowhere.
Write to us and a person answers, within our opening hours below. Tell us your order number if you have it, and what you'd like to happen. That is normally enough.
If something arrived damaged, wrong, or the wrong size, say so and we'll put it right.
BEFORE YOU WRITE
Two things that answer most questions faster.
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1
Check the FAQ first
Most common questions — sizing, delivery times, changing an order — are answered there in a sentence.
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2
Track your parcel
If you're wondering where an order is, the tracking link in your shipping email follows it door to door.
Where to reach us
help@kenswickrose.com
Monday–Friday: 9:00 AM – 5:00 PM
We'll be happy to help.