Return & Refund Policy
30-Day Returns
We want you to love your purchase. If you're not completely satisfied, you may return eligible items within 30 days of delivery for a full refund.
Eligibility
To be eligible for a return, items must be:
- Unworn, unwashed, and undamaged
- In their original condition with all tags attached
- Returned in or with the original packaging where possible
Items that are not eligible for return include (if applicable): underwear, swimwear (for hygiene reasons, unless faulty), and any items marked as final sale.
How to Start a Return
To start a return, please email us at help@kenswickrose.com with your order number and the item(s) you'd like to return. We will confirm your return and provide instructions.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item received was faulty or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 14 days of delivery at help@kenswickrose.com with photos of the issue. We will arrange a replacement, exchange, or full refund, including return postage costs, at no cost to you.
Exchanges
We currently do not offer direct exchanges. If you'd like a different size or colour, please return your original item for a refund and place a new order.
Your Legal Rights
This policy does not affect your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and your right to cancel an order within 14 days of receipt under the Consumer Contracts Regulations 2013.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us at help@kenswickrose.com.