Privacy Policy
Kenswick & Rose part of the Hermes E-Commerce Group ("we", "us", "our") operates the website kenswickrose.com (the "Site"). This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller: Kenswick & Rose Contact Email: help@kenswickrose.com
1. Information We Collect
When you visit our Site or place an order, we may collect:
- Contact information: name, email address, phone number, shipping and billing address
- Order information: items purchased, order value, payment method (we do not store full card details — see Section 4)
- Technical information: IP address, browser type, device information, pages visited (via cookies and analytics tools)
- Communication information: any messages you send us via email or contact forms
2. How We Use Your Information
We use your personal data to:
- Process and fulfil your orders
- Communicate with you about your order (confirmations, shipping updates, customer service)
- Send marketing communications, where you have opted in (you can unsubscribe at any time)
- Improve our Site and product offering
- Detect and prevent fraud
- Comply with legal obligations
3. Legal Basis for Processing
We process your data under the following legal bases:
- Contract: to fulfil orders you place with us
- Consent: for marketing communications, which you can withdraw at any time
- Legitimate interests: to improve our services and prevent fraud
- Legal obligation: to comply with tax and accounting requirements
4. Payment Information
All payments are processed using SSL encryption, the industry standard for secure online transactions. We do not store your full card details on our servers; payment processing is handled by our secure payment provider.
5. Cookies
Our Site uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.
6. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Service providers who help us operate our business (e.g. payment processors, shipping carriers, email marketing platforms), who are contractually obligated to protect your data
- Legal authorities, where required by law
7. International Transfers
Some of our service providers may be located outside the UK. Where this is the case, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
8. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements.
9. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Withdraw consent at any time (for marketing)
To exercise any of these rights, contact us at help@kenswickrose.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
10. Children's Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us at help@kenswickrose.com.