Shipping Policy

Where We Ship

We currently ship to the United Kingdom.

Processing Time

Orders are processed within 1–2 business days after payment is confirmed. You will receive a confirmation email once your order has been placed, and a separate shipping confirmation email with tracking information once your order has dispatched.

Delivery Time

Once dispatched, orders typically arrive within 3-7 business days. Please note that delivery times may vary during busy periods (such as sale events or public holidays) and are estimates, not guarantees.

Shipping Costs

We offer free standard delivery on all UK orders.

Order Tracking

Once your order has shipped, you will receive a tracking link by email. If you have any issues tracking your order, please contact us at help@kenswickrose.com.

Delays

While we make every effort to ensure timely delivery, delays can occasionally occur due to factors outside our control (e.g. courier delays, customs, extreme weather). We appreciate your patience and will keep you updated if a significant delay affects your order.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer. If you notice an error shortly after placing your order, contact us immediately at help@kenswickrose.com and we will do our best to amend it before dispatch.

Contact Us

If you have any questions about this Shipping Policy, please contact us at help@kenswickrose.com.